​Here at TRIO we offer 5 different payment options to make paying
rent easier! 

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Plan A: Paying in Full

Plan B: Semesterly

Plan C: Quarterly

Plan D: Financial Aid

Plan E: 9 or 12 Monthly Payments

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Check your online account to view which payment plan you have and check rent due dates

​Water bills can be paid online, over the phone, or in our office

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NOTE: Water bills will be charged on your Tenant Portal under 'Apartment Charges' and will show the total amount due for the apartment. Each tenant is only responsible for paying their portion of bill. 

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​Our maintenance staff is always happy to help fix any apartment problems during your stay here. 

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Submit a maintenance request below

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Emergency Maintenance: 

616-889-4888​

Please only call our maintenance staff after hours if you are facing a serious emergency in your apartment

​Haven't picked up a Wi-Fi log-in yet? Stop into our office to receive your personal username & password

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Our free Wi-Fi package starts out at 30 mbps and allows up to eight devices to connect per resident

 

Premium access options are offered as well to allow your devices more bandwidth, up to 60 Mbps 

Gas

DTE Energy: 1-800-477-4747

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Electric

Consumers Energy: 1-800-477-5050

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Water/Sewer

$15 per Tenant charged monthly to Tenant Portal

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Cable TV (optional)

Charter Communications:
1-800-878-2288

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We recommend calling utility companies at least three weeks prior to your occupancy

​Lost Keys:

During business hours: call or stop into our office to have one of our staff members let you into your apartment.

 

After business hours: call emergency maintenance at 616-889-4888. 

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Please note there will be a charge to replace any keys. There will also be an additional charge to unlock doors after hours. 

​TRIO aims to provide a safe living environment for all residents. To do so, Absolute Security makes regular patrols throughout our complexes by car and foot. Absolute also provides safe-walks to escort you home at night. 

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Absolute Security: 616-245-4500

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Along with our well-lit townhouses, all front doors have a deadbolt and viewer.